Name |
B 4.1-1 Understanding Quality |
Description |
Author: Lee Harvey
Five different conceptions of quality are examined in some detail: excellence, consistency, fitness for purpose, value for money and transformative. These are related to different notions of standards: academic, competence, service and organisational. There is a brief examination of the way each is assured. It is argued that transformative quality is a metaconcept that captures the essence of quality.
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Filetype |
pdf (Mime Type: application/pdf) |